TWC RESEARCH GROUP

Wired to improve health equity through research, design innovative programs, and partner with health and human services leaders to drive results.

Population Health and Action Research: Perform action research and execute population health projects to reduce healthcare disparities, improve experience of care, and reduce per capita expenditures.
Care Management: Design and implement care management programs to address needs of special populations.

Reduced payout of HEDIS performance guarantee fees by $5M per year for a Fortune 50 health and wellbeing company.
Provided evidence of positive return on investment (ROI) for home-based heart failure monitoring for AARP.
Decreased chemical dependency treatment relapse rate to 38% - 58% below national average in an urban women’s treatment facility and outpatient dually diagnosed program.
IDPH funded improving heart health in older women project selected as a State of Illinois roundtable discussion paper.

Obtained scores between 98% -100% on the IL Home Services Program Case Management Certification Reviews (corporate certification reviews).
Identified and piloted near term opportunities within a contact center for clinical businesses to achieve savings, identify best practices across teams, decrease non-value-added telephonic touch points, increase digital interactions and inbound calls, and improve staff utilization.

Partnered with Mayo Clinic to develop a novel diabetes quality measure for older adults.
Collaborated with American Academy of Hospice and Palliative Medicine to create a measure to evaluate quality of pain treatment among patients with serious illness or dementia.
Developed model for implementing Six Sigma in healthcare facilities.

Directed Lean training for operations leaders at a Fortune 50 healthcare company leading to completion of 46 projects with over $10M savings.
Saved $29M by reducing claims costs and improving efficiency. Efforts included completing 40 healthcare management and clinical quality projects.