TWC Research Group
Wired to improve health equity through research, design innovative programs, and partner with health and human services leaders to drive results.
Key Capabilities
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Population Health and Action Research: Perform action research and execute population health projects to reduce healthcare disparities, improve experience of care, and reduce per capita expenditures.
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Care Management: Design and implement care management programs to address needs of special populations.
Accomplishments
Driving Winning Results
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Reduced payout of HEDIS performance guarantee fees by $5M per year for a Fortune 50 health and wellbeing company.
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Provided evidence of positive return on investment (ROI) for home-based heart failure monitoring for AARP.
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Decreased chemical dependency treatment relapse rate to 38% - 58% below national average in an urban women’s treatment facility and outpatient dually diagnosed program.
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IDPH funded improving heart health in older women project selected as a State of Illinois roundtable discussion paper.
Strong Track Record
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Obtained scores between 98% -100% on the IL Home Services Program Case Management Certification Reviews (corporate certification reviews).
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Identified and piloted near term opportunities within a contact center for clinical businesses to achieve savings, identify best practices across teams, decrease non-value-added telephonic touch points, increase digital interactions and inbound calls, and improve staff utilization.
Transforming Healthcare
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Partnered with Mayo Clinic to develop a novel diabetes quality measure for older adults.
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Collaborated with American Academy of Hospice and Palliative Medicine to create a measure to evaluate quality of pain treatment among patients with serious illness or dementia.
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Developed model for implementing Six Sigma in healthcare facilities.
Delivering Affordability
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Directed Lean training for operations leaders at a Fortune 50 healthcare company leading to completion of 46 projects with over $10M savings.
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Saved $29M by reducing claims costs and improving efficiency. Efforts included completing 40 healthcare management and clinical quality projects.